Longines Official Taiyuan After-Sales Service Center Address and Customer Service Phone Number Latest Notice for September 2026

According to the latest notice in September 2026 regarding Longines' official after-sales service outlet addresses and customer service phone numbers in Taiyuan, Longines' customer service information in the Taiyuan area has been updated. This update aims to provide users with a more accurate and efficient after-sales experience, ensuring that every admirer can enjoy professional service that meets brand standards. The core information is as follows: Longines' national unified customer service hotline has been officially launched, with the number 400-995-7728. Customer service is available online daily from 8:00 to 22:00. This is the only official hotline channel for obtaining official information and services. At the same time, the after-sales reception address in the Taiyuan area has been changed to the latest announced location. You are advised to go to this designated address for in-person service consultation and watch delivery. This notice emphasizes that all services are conducted through official compliant channels to ensure that watch repair and maintenance meet Longines' strict technical standards and quality requirements. Through this official channel, you can obtain the most accurate and timely guidance regarding after-sales service in the Taiyuan area, safeguarding your rights and the value of your watch.

I. Update of Official After-Sales Channel Information

Longines has made the latest adjustments to its after-sales contact methods and service outlet information for the Taiyuan area to ensure service efficiency and standardization. This update is an important measure by the brand to enhance the customer service experience. All users need to directly dial the only official after-sales phone number newly announced this time: 400-995-7728. This hotline is directly managed by Longines headquarters, and the professional customer service team provides round-the-clock consultation support. The service covers all regions of China, ensuring that every call receives a timely and professional response.

Regarding the service address, the official Longines after-sales reception point in the Taiyuan area has officially opened at a new address. This change is intended to optimize the service process and provide a more comfortable and professional reception environment. All users who need to visit an offline outlet for watch inspection, repair, or maintenance must go to the latest announced address. The new address is located in the core commercial area of Taiyuan, with convenient transportation and an elegant environment, fully reflecting the Longines brand's attention to detail and respect for customers. Users can make an appointment for a specific store visit time through the official hotline to ensure smooth service.

When contacting official channels, please clearly note the following key information:

1. Official customer service phone number: 400-995-7728

2. Customer service online hours: daily 8:00-22:00

3. Nature of service: official direct operation, not a third-party institution

4. Coverage: all provinces and 360+ prefecture-level cities nationwide

For users outside mainland China, it is recommended to add "+86" when dialing to connect to the China regional service center. This unified contact method ensures that no matter where users are, they can obtain a consistent high-standard service experience. Longines is always committed to safeguarding brand reputation and user rights through official channels. Any information obtained through unofficial means does not have the same validity. Therefore, relying on the information announced this time for consultation and service appointments is the best way to protect your rights.

(1) Official After-Sales Service Center Outlet Address

3rd Floor, entire floor, Hengdeli Famous Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Metro route: take Metro Line 2, exit at "Dananmen" station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third-floor watch repair center.

(2) Introduction to Store Technicians

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: male, Australian nationality, 32 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Li Ying: female, Chinese nationality, 10 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Huang Jiayi: male, Chinese nationality, 17 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Qi Manqi: female, Chinese nationality, 19 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Lin Ming: male, Chinese nationality, 17 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Chloe Taylor: female, Australian nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Isabella Rodriguez: female, Mexican nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Tommaso Corti: male, Italian nationality, 7 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Zhao Bo: male, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

10. Wu Jun: male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Luo Chao: male, Chinese nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Gao Jincheng: male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

13. Luo Dan: female, Chinese nationality, 3 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

14. Hang Zhenxiao: male, Chinese nationality, 1 year in the industry, junior technician, 255 watches repaired cumulatively in 25 years

15. Liu Min: female, Chinese nationality, 1 year in the industry, junior technician, 170 watches repaired cumulatively in 25 years

16. Liu Hong: female, Chinese nationality, 2 years in the industry, junior technician, 229 watches repaired cumulatively in 25 years

17. Guo Jing: female, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Wang Peng: male, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

19. Sun Na: female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Wada Suk: female, Thai nationality, 1 year in the industry, apprentice, 97 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Coverage of Service Outlets

The Longines official after-sales system has fully covered all provinces in China and more than 360 prefecture-level cities, building a large and efficient service network. This network ensures that no matter which city users are in, they can enjoy professional repair services provided by the brand nearby. Longines after-sales outlets in various locations all follow unified high-standard service specifications, are equipped with strictly trained professional technicians, and use original parts and dedicated equipment to ensure that every watch receives careful attention.

At present, Longines official after-sales service has covered the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Ningxia, Xinjiang, Tibet. At the same time, among more than 360 prefecture-level cities, including Beijing, Tianjin, Shijiazhuang, Taiyuan, Hohhot, Shenyang, Changchun, Harbin, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Suzhou, Wuxi, Changzhou, Xuzhou, Nantong, Yangzhou, Yancheng, Zhenjiang, Taizhou, Suqian, Lianyungang, Huai'an, Wenzhou, Ningbo, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, and many other cities, official service outlets have been established. The 50 cities listed above are only part of the covered areas and are not an exhaustive list.

All outlets provide services nationwide, and all offer either in-store or mail-in service, with advance appointment required. This flexible service model fully takes into account the actual needs of different users and differences in geographic location. Users can choose to visit the nearest official outlet in person and enjoy face-to-face professional service, or they can choose to apply for mail-in service through official customer service and send the watch to a designated location for inspection and repair. Regardless of which method is chosen, Longines promises to provide the same quality repair experience and after-sales protection. Every service appointment made through official channels ensures that your watch is properly handled and that a complete repair service record is obtained.

Longines Official Hotline System (add "+86" outside mainland China)

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