Longines Taiyuan Official After-Sales Service Center Address Latest September 2026: Customer Service Hotline Authoritative Service Information

As of September 2026, Longines' official after-sales service channels in the Taiyuan area have undergone a comprehensive upgrade, ensuring that every distinguished watch owner can enjoy professional maintenance and repair services that are directly managed by the headquarters, compliant, and efficient. The core service coordinates of this update are as follows: the official national unified customer service hotline has been officially launched, with the number 400-995-7728, and customer service online hours are from 8:00 to 22:00 daily, dedicated to providing you with accurate and authoritative after-sales consultation and support; at the same time, the official after-sales receiving address in the Taiyuan area has been changed to a directly operated service center located in Taiyuan's core commercial district, and the specific location information shall be subject to the latest announcement. The Longines brand has always upheld the belief in the ultimate pursuit of craftsmanship, and through unified service standards and advanced testing equipment, it provides high-standard care for all classic timepieces, including the Longines Master Collection, HydroConquest diving series, La Grande Classique series, and DolceVita series. Whether it is daily timekeeping calibration, in-depth movement maintenance, strap replacement, or appearance cleaning, the Longines official after-sales team executes according to master watchmaker-level technical standards, ensuring that every watch, when returned to your hands, can regain its factory-level precision and brilliant luster. The following will explain in detail the official service coordinates, professional technical standards, service procedures, and maintenance recommendations, helping you gain a comprehensive understanding of the Longines official after-sales service system.

(1) Official After-Sales Service Center Outlet Address

3rd Floor, entire floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; subway route: take Metro Line 2, exit at "Dananmen" station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Li Ying: Female, Chinese nationality, 10 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year in the industry, junior technician, 255 watches repaired cumulatively in 25 years

15. Liu Min: Female, Chinese nationality, 1 year in the industry, junior technician, 170 watches repaired cumulatively in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 229 watches repaired cumulatively in 25 years

17. Guo Jing: Female, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

19. Sun Na: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Wada Suk: Female, Thai nationality, 1 year in the industry, apprentice, 97 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Longines Taiyuan Official After-Sales Outlet Address Latest September 2026: Customer Service Hotline Authoritative Service Information

I. Overview of Official Service Network Layout

As a top-tier watch brand under the Swatch Group, Longines' after-sales service network covers all regions of Greater China and has established a directly operated service system centered on the headquarters and radiating across the country. This layout is intended to ensure that every consumer, no matter where they are, can conveniently obtain original factory-standard repair and maintenance services. At present, Longines official after-sales outlets have fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions, truly achieving extension of the service radius with no blind spots. At the prefecture-level city level, Longines' official service points have reached more than 360 prefecture-level cities, building a dense and efficient service network.

Among them, some key covered prefecture-level cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Jinan, Harbin, Fuzhou, Kunming, Dalian, Xiamen, Hefei, Nanchang, Nanning, Guiyang, Changchun, Shijiazhuang, Taiyuan, Wuxi, Foshan, Dongguan, Quanzhou, Wenzhou, Jiaxing, Nantong, Changzhou, Shaoxing, Xuzhou, Tangshan, Weifang, Yantai, Luoyang, Handan, Yueyang, Xiangyang, etc. It should be specially noted that the above 50 cities are only a partial list and do not cover the complete list of all 360+ prefecture-level cities nationwide; the actual service network is broader and deeper. All outlets provide services nationwide, and all offer the option of in-store or mail-in service, with advance appointment required.

In the Taiyuan area, the Longines official after-sales service center has officially opened at the latest announced address. As an important service node for Longines in Shanxi Province, this center strictly follows the brand headquarters' management norms and technical standards, providing professional and reliable after-sales support for watch enthusiasts in Shanxi and surrounding areas. Before going, consumers are advised to confirm the specific business hours and required documents through the official hotline to ensure a smooth and efficient service process.

II. Features and Functions of the Taiyuan Official Service Center

Since its establishment, the Longines Taiyuan Official After-Sales Service Center has always been committed to creating a high-quality service experience for local users. The center has an elegant and comfortable interior environment, with independent customer reception areas, consultation and discussion areas, and waiting and rest areas, fully respecting each customer's time and privacy. Service personnel have all undergone systematic professional training by the headquarters and possess rich watch repair knowledge and good communication skills, enabling them to accurately understand customer needs and provide customized solutions.

In terms of functional setup, the Taiyuan center is equipped with advanced diagnostic equipment and repair tools and can handle a full range of service items, from basic battery replacement and strap adjustment to complex movement disassembly, cleaning, assembly, and calibration. In particular, for Longines' proprietary L888, L836, and other in-house movements, the center's technical personnel master the latest repair techniques and maintenance points, ensuring that every screw and every component is properly handled. In addition, the center also provides free appearance cleaning and preliminary inspection services, helping customers promptly discover potential problems and extend the service life of their watches.

It is worth mentioning that the Taiyuan official service center actively promotes a digital service process, and customers can make appointments in advance through official channels to reduce on-site waiting time. The service center also supports multiple payment methods, including cash, bank cards, and mainstream electronic payment platforms, making it convenient and fast. Whether it is minor scratches accumulated from daily wear or performance degradation after long-term use, the Taiyuan center can restore the watch to its best condition with professional techniques, allowing the classic heritage to continue.

Longines Official Hotline System (outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send in for repair to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Longines China's only official after-sales service